Contact Issuers support
Write to us by email. A person on the support team reads every message and answers with the steps for your case.
Response times
- Enterprise
- Priority email support with a response within 4 hours.
- Growth and Public
- Help inside the app from the workspace menu, plus email support, usually answered within one business day.
- Before you sign up
- Questions about plans, limits or security are answered by email within one business day.
01 What to write about
Include these details and we answer faster
Account and sign in
The email address of the account and what you see on the screen. A screenshot helps. Never send a password.
Billing and invoices
The workspace name and the invoice number. Plan changes, cancellation and card updates also work in the billing portal inside the app.
Plans and limits
What your team needs (users, data rooms, offerings, AI actions) and we tell you which plan covers it. The full table is on the pricing page.
Data and security
Questions for your security review. Enterprise includes a DPA and a security questionnaire pack.
Something does not work
The page address, what you clicked and what happened. We reproduce it, fix it and write back when it works.
Data requests
Access, correction or deletion of personal data, from the email address the request is about.
02 Good to know
You can start without writing to anyone. Read a sample investor brief from public filings on the homepage, then choose a plan on the investor relations software pricing page and the workspace opens after checkout.
For how we protect investor data, see IR platform security.
Support covers the software. We do not give legal, regulatory or investment advice, and we cannot comment on securities or offerings. Issuers is not a broker dealer or investment adviser.